# Shipping Policy

**Last updated: 31-06-2026**

Thank you for shopping at Sharmate. This Shipping Policy explains how we process, ship, and deliver orders. Please read it alongside our https://sharmate.com/policies/refund-policy and https://sharmate.com/policies/terms-of-service.

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## 1. Order Processing Time

- Orders are typically processed within **1–3** business days after payment is confirmed.
- Processing may take longer during sales, promotions, or holiday periods — we'll note any expected delays on our homepage or at checkout when applicable.
- You will receive a confirmation email once your order is placed, and a shipping confirmation with tracking details once it ships.

## 2. Shipping Origins

We work with a network of trusted suppliers to bring you quality beauty products at the best price. As a result:

- Orders may ship from international warehouses (including, but not limited to, locations in China and other regions), rather than from a local warehouse.
- If your order contains multiple items, they may be fulfilled by different suppliers and **arrive in separate packages, at different times**. This is normal and does not mean part of your order is missing.

## 3. Estimated Delivery Times

| Region | Estimated Delivery Time* |
|---|---|
| United States | 7-15 business days |
| Canada | 7-15 business days |
| United Kingdom | 5-12 business days |
| European Union | 5-12 business days |
| Australia / New Zealand | 8-18 business days |
| Rest of World | 10-25 business days |

*Delivery times are estimates starting from the shipping date (after processing) and are not guaranteed. Actual delivery times may vary due to customs, local courier handling, weather, or public holidays.

## 4. Shipping Costs

- Shipping costs are calculated at checkout based on your location, order size, and shipping method selected.
- We may offer free shipping on orders over €50 or during promotional periods — any such offer will be clearly stated at checkout.

## 5. Order Tracking

- Once your order ships, you'll receive an email with a tracking number and link, where available.
- Some economy shipping methods offer limited tracking updates (e.g., only confirming departure and arrival in your country). This is standard for cost-effective international shipping and does not mean your order isn't moving.
- It can take **2–5** business days after shipping for tracking information to update for the first time.
- If your tracking hasn't updated in over **10** days, please contact us at Support.sharmate@gmail.com and we'll help locate your package.

## 6. Customs, Duties, and Taxes

- International shipments may be subject to customs fees, import duties, or local taxes charged by your country's customs authority.
- These charges, if any, are **not included** in your order or shipping total and are the responsibility of the customer.
- Customs policies vary widely by country; we recommend checking with your local customs office if you're unsure what to expect.

## 7. Delayed, Lost, or Missing Packages

- **Delayed packages:** If your order is taking longer than the estimated delivery window, please contact us and we'll investigate with the carrier/supplier.
- **Lost packages:** If tracking shows no movement for an extended period and the estimated delivery window has passed, contact us at Support.sharmate@gmail.com and we will work with the supplier to locate the package, send a replacement, or issue a refund, per our Return and Refund Policy.
- **Marked as delivered but not received:** Please check with neighbors, building management, or your local post office first, as carriers sometimes mark packages delivered slightly early. If it still doesn't turn up within **48** hours, contact us and we'll assist.

## 8. Incorrect Shipping Address

- Please double-check your shipping address at checkout — we are not responsible for orders shipped to an incorrect address provided by the customer.
- If you notice an error, contact us immediately at Support.sharmate@gmail.com. We will do our best to correct it, but once an order has been processed or handed to the supplier for fulfillment, we may not be able to make changes.

## 9. Damaged Items in Transit

If your order arrives visibly damaged, please:
1. Take photos of the item and packaging before opening further, if possible.
2. Contact us at Support.sharmate@gmail.com within **7** days of delivery.
3. We'll offer a replacement, refund, or store credit per our Return and Refund Policy — at no extra cost to you.

## 10. Split Shipments

Because we source from multiple suppliers to offer you the best selection and pricing, a single order may:
- Arrive in more than one package
- Have separate tracking numbers per item or supplier
- Arrive on different dates

You will not be charged extra for split shipments — shipping costs at checkout account for this.

## 11. Contact Us

If you have any questions about your shipment or this policy, reach out to us:

**SharMate**
Email: Support.sharmate@gmail.com

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*This policy is a general template and does not constitute legal advice. Please adapt delivery estimates and costs to reflect your actual suppliers and shipping partners, and review with a qualified professional to ensure compliance with consumer protection laws in the regions you sell to.*